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We accept all major credit/debit cards for payment as well as PayPal. If your credit/debit card is rejected by our online payment processing systems, please double-check that all the details you entered on the website were correct. Your name and address details must match the cardholder address details held by your card issuer. If the problem persists, please contact your credit/debit card provider.
If the payment is not authorised by your bank or card issuer then the order will not be complete and we will not be able to fulfil the order. Please note that some issuing banks may still reserve your funds for a period of time.
All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud. We work with Sage Pay to delivery essential service to our customer. Sage Pay are the fastest payment service provider that specialises in secure card payments solutions.
Please see our Terms & Conditions for more information
For guaranteed peace of mind, all of our deliveries are insured.
Our standard delivery times are as follows:
Monday - Friday 9am till 6pm
Delivery costs for mainland UK are as follows:
Small deliveries (taps, showers and accessories) - £9.95 Medium deliveries (vanity units, basins and shower trays) - £40 Pallet deliveries (baths) - £96
If you are ordering several products, you will pay one delivery charge, which is based on the higher costing delivery. All deliveries will be to your door if you have a clear pathway and a flat surface. For insurance purposes, we can not bring the product(s) into your home. No baths will be brought up or down outside steps.
For delivery quotes outside of the UK, please call us on 020 3370 4057 or visit our international deliveries page.
IMPORTANT
Although we thoroughly inspect all products prior to shipment, we advise you inspect your product(s) once the delivery arrives to ensure that you are satisfied with the products received.
We aim to deliver a fast and efficient delivery service, though we must stipulate that product lead times may vary, therefore we ask that you only arrange fitting and installation once you have received your goods in full.
RETURNS
We hope that you're delighted with all of your Lusso purchases, however in the unlikely event that you receive damaged or faulty goods, or any incorrect items, please email customerservice@lusso.com within 48 hours of receiving your order.
What is a rimless toilet?
Rimless toilets look similar to classic style toilets in appearance, however it’s the interior that is different. They are constructed without a rim inside the bowl which makes it easier to clean, as well as a direct flush technique that shoots water around the pan.
January 31, 2024 | Chris Case (Case Morgan Developments)
Exceptional products
We have been delighted with all of the products we have purchased from yourselves for our latest residential development in Cardiff but the service has been equally as fantastic, in particular from Joanne Donnelly who has been incredibly helpful from start to finish. We will certainly be in touch for future projects based on this.
Many thanks,
Chris
Lusso Stone Ltd
December 17, 2023 | C linney
Mr
Very nice product
Lusso Stone Ltd
The Lusso Senza wall hung rimless toilet with matte black flush plate combines efficient convenience with contemporary chic. Fusing innovative design with effortless style, this rimless toilet is the perfect finishing touch for any modern bathroom. Deceptively minimalist, the wall hung design maximises space in your interior while bringing enhanced hygiene and signature Lusso construction.
Matte black is one of our most popular finishes, exuding modern class and style. The sleek flush plate works perfectly with our extended luxury matte black bathroom collection, ideal for those looking to mimic the industrial aesthetic in their space.