You can track the status of your order as it progresses at . It may take up to 48 hours from confirmation for your order to become active.
MAINLAND UK
Small deliveries (Taps, Showers and Accessories) - £9.95
Medium pallet deliveries (Vanity Units, Basins and Shower Trays) - £40
Large pallet deliveries (Baths) - £96
HIGHLANDS
Small deliveries (Taps, Showers and Accessories) - £19.95
Medium pallet deliveries (Vanity Units, Basins and Shower Trays) - £75
Large pallet deliveries (Baths) - £145
NORTHERN IRELAND
Small deliveries (Taps, Showers and Accessories) - £19.95
Medium pallet deliveries (Vanity Units, Basins and Shower Trays) - £145
Large pallet deliveries (Baths) - £275
ROI
Small deliveries (Taps, Showers and Accessories) - £25
Medium pallet deliveries (Vanity Units, Basins and Shower Trays) - £275
Large pallet deliveries (Baths) - £375
ISLE OF MAN, ISLE OF WIGHT AND CHANNEL ISLANDS
Small deliveries (Taps, Showers and Accessories) - £25
Medium pallet deliveries (Vanity Units, Basins and Shower Trays) - £195
Large pallet deliveries (Baths) - £325
We can offer excellent delivery rates to Jersey and Guernsey, please call for more information.
For delivery quotes outside of the UK, please call us on 020 3370 4057.
For deliveries to the EU please allow 10-14 working days for deliveries, pending customs clearance.
If you are ordering several products you will only pay one delivery charge.
Once your order is processed by our online sales team, the courier will contact you to arrange a suitable delivery date.
Due to increased order volume, please allow for 7-10 working days for delivery. For further information please contact customerservice@lusso.com
Small Parcel Delivery 3-5 working days.
Pallet Delivery 7-10 working days.
Please do not contact us until a delivery date has been confirmed by the courier as this may result in a delay. If you have not been contacted within the above time frame, please call us on 020 3370 4057.
PALLET DELIVERIES - Palletways
Please make us aware if you have any access restrictions to your property.
• Pallet deliveries are to a kerbside location.
• Your property must allow access to 7.5 – 18 tonne vehicles.
• Our couriers will not be able to manoeuvre pallets up steep inclines.
• Our couriers can only deliver to ground floor locations.
• In order to operate SAFE pump truck operations, we can only operate on solid, flat surfaces.
• Our drivers are not permitted to enter your property.
• Deliveries are an all-day service between 8am and 7pm.
SMALL PARCEL DELIVERIES - DPD
Orders such as taps, showers, and accessories will be delivered by DPD. Delivery time is 4-5 working days. You will receive a text from the couriers with a delivery date. Please make sure you are available to receive the delivery on that date or contact the courier to rearrange. Deliveries are an all-day service between 8am and 7pm.
We strongly recommend that you do not book any fitters or installers until you have received all of your goods in full.
If you haven't added your contact number to the order please email this across to us as soon as possible. Without this, the delivery driver won't be able to contact you.
Although we thoroughly inspect all products before they leave our distribution centre, we advise you to check over the product(s) for damage once the delivery arrives. Once you sign for the delivery this is an acceptance that you are happy with the product(s).
RETURNS
Online and Offline Returns Policy
We strive to ensure that your shopping experience is as best as it can be. We understand there may be instances where you need to return or exchange an item, therefore we try to make this as easy as possible. Please review our returns policy below for information on the return timeframe and procedures.
You have 14 days from the date of receiving your order to initiate a return or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Customers are responsible for the cost of return shipping unless the item is due to an error on behalf of Lusso or due to an item defect, which shall be agreed with our customer service team prior to the return. It is essential to obtain a return authorisation before sending back any items. Unauthorised returns may not be accepted.
Please contact us at help@lusso.com to advise that you wish to return your item(s). Refunds or exchanges will be processed within 14 business days after we receive the returned item. If you have any questions or concerns regarding the return process, please contact our customer service team via email or call 020 3370 4057.
A restocking fee may apply to returns that do not meet our eligibility criteria or are initiated outside the specified returns period.
Please check each item is as ordered and appears in good condition. In the instance that you receive damaged goods, you must notify us in writing by email within 48 hours from the day after delivery.
By making a purchase with us, you acknowledge and agree to abide by our Online and Offline Returns Policy above.
You can download a copy of our delivery requirements here.